Support for persons with disabilities

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This is the guide for the person who has a disability.  For those who require special attentions in the process of travelling, please state the requirement needed specifically when you are making the reservation. 

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For passengers with walking difficulties

There are some steps inside the bus. Please participate with a companion. For safety reasons, Please note that the crew members and the tour guide could not assist in helping the passengers get on and off the bus. Due to the seat number will be assigned randomly, Passenger will be unable to chose the seat.
Wheelchairs will be kept in the bus trunk during the tour.

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For passenger with poor eyesight

Please contact to our reservation center.

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For passenger with hearing and speaking disabilities

Please inform us about this condition when making the reservation. Moreover, please inform the tour guide regarding the condition of the passenger.

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For customer who need other special attentions

Please inform us in advance about the required neccesary special attentions.

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Hato Bus English and Chinese Reservation Center  

English reservation:03-3435-6081 
Chinese reservation:03-3435-1200  
(Open from 09:00~18:30 for the whole year / Reception time might change in the new year event)
We also provide japanese language reservation service by using the same telephone number and email address written above.

For the Japanese tour reservation
TEL:03-3761-1100 (8:00~20:00/Open for the whole year)

※To improve the quality of our services and confirmation purposes, the conversation of the phone call will be recorded. 

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