Payment and cancellation fees

Course

Most of Tokyo City Tour

Out side Tokyo

Course No.

Course number starting A, B, C

Course number starting  F,H,N,P,R,S,W 

For Online reservation

①Credit Card   
②Bank acount transfer (inside japan only) 

Hato Bus English and Chinese Reservation Center  

English reservation:03-3435-6081 
Chinese reservation:03-3435-1200  
(Open from 09:00~18:30 for the whole year / Reception time might change in the new year event)
MAIL: reserve@hatobus.co.jp
We also provide japanese language reservation service by using the same telephone number and email address written above.

For the Japanese tour reservation
TEL:03-3761-1100 (8:00~20:00/Open for the whole year)
FAX:03-3761-5500
MAIL:yoyaku@hatobus.co.jp

※To improve the quality of our services and confirmation purposes, the conversation of the phone call will be recorded. 

Cedit card payment 

Credit card signless payment will be settled on the same day and will be processed at the time of booking.
The credit card use date is the date of booking completion. Please note that it is not a boarding day.

Credit card signless payment will be settled on the same day and will be processed at the time of booking.
The credit card use date is the date of booking completion. Please note that it is not a boarding day.

Reservation by telephone

1) By Credit Card (We will ask your credit card number, validity and security code)

2) Pay by cash at check in counter (Incase total passenger is more than 10, please pay in advance by credit card or Hato Bus counter.

 

1) By Credit Card (We will ask your credit card number, validity and security code)

 

  • ※2) If you book by telephone, you need to pay 14 days before departure date.
  • In case your departure date is within 14 days, you need to pay within 3 days of reservation but one day before departure.

Seat Assignment

Your seat number will be informed at boarding time.

If you need special assistance, please call Hato Bus reservation center or e-mail to us.

Your seat number will be informed at boarding time.

If you need special assistance, please call Hato Bus reservation center or e-mail to us.

Change and cancellation of reservation

If you want to change your travel date or cancel your reservation, please call Hato Bus reservation center or contact any of Hato Bus sales office.

The cancellation charge may be applied.

 

Cancellation charge

If you finished the payment, the following rule will apply as refund charge.

2 days before departure : 100 yen per seat.

One day before departure and departure date : 200 yen per seat.

 

In case the payment is not done, refund charge and cancellation charge will not aply.

This tour is subject to cancellation charge.

For one day tour, cancellation charge will apply from 10 days before tour departure date.

For overnight tours, cancellation charge will apply from 20 days before departure date.

For more details, please click here

Cancellation Rates

Refund

Customers paying by credit card will receive a refund from the credit card company you used.
Depending on the deadline and processing date of the credit card company, the charges may be withdrawn after the cancellation procedure. In addition, refund may be after the next month of procedure. For the actual refund date, please contact the credit card company directly for personal information.

  • In the case of cancellation or change of your reservation, credit card repayment is necessary, so we will ask for the number, validity, security code again.