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Tour conditions

This outline of tour conditions represents part of the terms of transaction stipulated in Article 12-4 of the Travel Agency Law, and the contract specifying services rendered for travel and other matters as stated in Article 12-5 of the law.

1.Contract for Agent-Organized Tours

2.Application for Agent-Organized Tour Contracts and their Conclusion

3.Special Conditions of Tour Application

4.Payment of Tour Fare

The Tour Fare shall be paid no later than the 14th day prior to the eve of the departure date. When application is made on or after the 14th day prior to the eve of the day the tour starts, the tour fare shall be paid before departure by a date designated by HATO BUS.
Even when the client and HATO BUS do not enter into the correspondence contract stipulated in Article 20, if the client is a member of HATO BUS's affiliated credit company and consents to pay for the itinerary by credit card, HATO BUS shall charge the client's credit card for tour fares (inclusive of tour deposits and additional charges), any cancellation charge or non-fulfillment fee stipulated in Article12, and additional charges and handling fees stipulated in Article 8 even without a signature. In the absence of any request from the client, the card will be charged on the date the client accepts the itinerary.

5.Tour Fare

6.Included in the Tour Fare

The following may eventually include items unrelated to the tours you choose. Please note that the items included in the tour fare are only those as specified in the itinerary.

Meals Only the meals specified in each itinerary.
JR Other Limited Express When used in our tours, reserved seats on Tourist class are provided.
Other Railways When operated by subway or local trains, no reserved seats are provided.
Sightseeing&Excursions By sedan, van, taxi, motorcoach and/or sightseeing boat on a seat-sharing basis, plus admission fees to temples, shrines, museums, etc.. mentioned in each itinerary. A minibus, sedan or taxi may be used when the total number of participants is limited. Seat-sharing sightseeing tours for Japanese tourists are used for some tours.
Transfers By motorcoach on a seat-sharing basis. A sedan, van or taxi may be used when the total number of participants is small.
Guide Services English-speaking guide Service is listed under the "Guide Service" column for each tour.
Gratuities Gratuities to hotel workers, porters and chauffeurs.
Tax Consumption Tax.
Note In principle, HATO BUS will not make refunds for the above fare even if clients choose not to use the relevant services.

7.Not Included in the Tour Fare

Charges and expenses other than those specified in the preceding article 6, such as:

8.Additional Fares

The additional fares are required for following arrangements.

9.Revision of Travel Service Content

HATO BUS may, after conclusion of the Travel Contract, cancel the tour or revise its contents and services for any of the following reasons: natural calamity or disaster, weather conditions, civil unrest, suspension of services rendered by transport/accommodation facilities, provision of transportation not based on the original operational plan, governmental orders, or other circumstances beyond HATO BUS control. HATO BUS reserves the right to take necessary measures when safe, smooth tour operation in accordance with the itinerary is deemed impossible, or when there is valid reason to believe that the tour cannot continue. In such cases, HATO BUS must explain in a timely manner its inability to function according to the Travel Contract under the circumstances. However, said explanation may be made after revisions are made when conditions demand.

10.Change of Tour Fare

11.Change of Tour Participants

A client who has entered into a Travel Contract may, with HATO BUS's consent, transfer the status in the contract to a third party. In this case, the clients shall enter the required information in the form provided by HATO BUS and submit it together with the specified handling fee. The transfer of status in the contract to a third party as stipulated in Item 1 of this Article shall become valid by the consent of HATO BUS. HATO BUS may reject a change in the name of travelers if transportation or accommodation operator does not accept the change or for any other reason.

12.Cancellation of Travel Contract by the Client

13.Cancellation Rates

Time of cancellation Cancellation Charge
- Tours Including Accommodations Tours NOT Including Accommodations
(1) If notice of cancellation is received by HATO BUS 21 or more days prior to the starting date of the tour No Charge No Charge
(2) If notice of cancellation is received by HATO BUS 20 days to 11 days prior to the starting date of the tour 20% of the tour fare No Charge
(3) If notice of cancellation is received by HATO BUS 10 days to 8 days prior to the starting date of the tour 20% of the tour fare 20% of the tour fare
(4) If notice of cancellation is received by HATO BUS 7 days to 2 days prior to the starting date of the tour 30% of the tour fare 30% of the tour fare
(5) If notice of cancellation is received by HATO BUS 1 day prior to the starting date of the tour 40% of the tour fare 40% of the tour fare
(6) If notice of cancellation is received by HATO BUS prior to the starting time of the tour 50% of the tour fare 50% of the tour fare
(7) If notice of cancellation is received by HATO BUS after day of departure, or In case of failure to show without notice 100% of the tour fare 100% of the tour fare

14. Cancellation of Travel Contracts and Tour Operation by HATO BUS

15.Cancellation After Departure

16. Refund of Travel Costs

17. Tour Conductors

18.Liability of HATO BUS and Exemptions

19. Special Indemnifications

20. Liability of Client

HATO BUS shall require the client to indemnify HATO BUS for losses sustained owing to a client's willful negligence, fault, conduct against public order and good manners, or breach of provisions in the HATO BUS's Organized Tour Contract.

21. Itinerary Booking Guarantee